Legal Information
Complete GDPR documentation for WordFrameCollective.
Privacy Policy
Last updated: 1 January 2026
1. Data Controller
WordFrameCollective, registered at Calle de San Francisco 10, 47001 Valladolid, Spain, is the data controller responsible for your personal data collected through this website.
2. Data We Collect
We may collect and process the following categories of personal data:
- Identity Data: name, username, or similar identifier.
- Contact Data: email address, telephone number, and mailing address.
- Technical Data: IP address, browser type and version, time zone setting, operating system, and platform.
- Usage Data: information about how you use our website, products, and services.
- Marketing Data: your preferences in receiving marketing from us and your communication preferences.
3. How We Use Your Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform a contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
4. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
5. Your Rights
Under the General Data Protection Regulation (GDPR), you have the following rights:
- Right of Access: you have the right to request a copy of the information that we hold about you.
- Right of Rectification: you have the right to correct data that we hold about you that is inaccurate or incomplete.
- Right to be Forgotten: you have the right to ask us to delete personal data about you where it is no longer necessary for us to retain such data.
- Right to Restrict Processing: you have the right to ask us to restrict the processing of your personal data in certain circumstances.
- Right to Data Portability: you have the right to have the data we hold about you transferred to another organisation.
- Right to Object: you have the right to object to our processing of your personal data.
6. Contact
If you have any questions about this privacy policy or our privacy practices, please contact us at [email protected] or write to us at Calle de San Francisco 10, 47001 Valladolid, Spain.
Terms of Service
Last updated: 1 January 2026
1. Agreement to Terms
By accessing or using the services provided by WordFrameCollective, located at Calle de San Francisco 10, 47001 Valladolid, Spain, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Scope of Services
WordFrameCollective provides professional copywriting, content strategy, and related marketing services. The specific scope, deliverables, timeline, and pricing for each engagement are defined in a separate Statement of Work (SOW) or service agreement.
3. Payment Terms
- All prices are quoted in Euros (EUR) and are exclusive of applicable taxes unless stated otherwise.
- Invoices are due within 14 days of the invoice date unless otherwise agreed in writing.
- Late payments may incur a statutory interest charge of 8% per annum in accordance with Spanish commercial law.
- Work on a project may be suspended if payment is overdue by more than 21 days.
4. Intellectual Property
Upon full payment, all rights to the deliverables produced under a project SOW are transferred to the client. WordFrameCollective retains the right to display completed work in portfolio and marketing materials unless otherwise agreed in writing.
5. Revisions
Each project includes up to two (2) rounds of revisions at no additional cost, as specified in the SOW. Additional revisions beyond this limit will be billed at €85 per hour. Revision requests must be submitted in writing within 14 days of delivery.
6. Limitation of Liability
WordFrameCollective shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly. Our total liability shall not exceed the total amount paid by the client for the specific service giving rise to the claim.
7. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of Spain. Any disputes shall be subject to the exclusive jurisdiction of the courts of Valladolid, Spain.
8. Contact
Questions about these terms should be sent to [email protected].
Refund Policy
Last updated: 1 January 2026
1. Overview
WordFrameCollective is committed to delivering high-quality copywriting and content services. We operate a fair refund policy aligned with Spanish consumer protection law (Ley General para la Defensa de los Consumidores y Usuarios).
2. Right of Withdrawal
Under EU consumer law, you have the right to withdraw from a distance contract within 14 days of the contract's conclusion, without giving any reason. To exercise this right, you must inform WordFrameCollective by email at [email protected].
Please note: if work on the project has commenced with your explicit consent before the withdrawal period ends, you may be liable for the proportional cost of work completed up to the point of withdrawal.
3. Project-Based Refunds
For project-based work, refunds are evaluated on a case-by-case basis according to the project milestones defined in the Statement of Work:
- Before work begins: Full refund minus any administrative processing fees.
- During the research/strategy phase: Up to 50% of the project fee may be refunded.
- After draft delivery: No refund is available for work that has been delivered. Revision requests are honored per the SOW terms.
4. Retainer Refunds
Monthly retainer agreements may be cancelled with 30 days' written notice. A prorated refund for the unused portion of the current billing cycle will be issued if cancellation occurs mid-cycle and no work has been initiated for that cycle.
5. Refund Processing
Approved refunds will be processed within 14 business days and returned to the original payment method. You will receive an email confirmation when the refund has been issued.
6. Contact
To request a refund or ask a question about this policy, please email [email protected] or write to WordFrameCollective, Calle de San Francisco 10, 47001 Valladolid, Spain.